2024 Refund / Exchange Policies

Here is the “plain speak” on working with us…

We take pride in delivering what we promise, so everything we offer has been tested and proven to rock your world (and we have the evidence based on hundreds of video endorsements and testimonials from around the world).

Orange Cat Content Agency packages are detailed and complex online marketing business systems which require months to build and manage, it’s not something to check out for a week or two, test drive, or “hope” will work quickly for some fast income, so you can afford to keep going. Your success depends on your full commitment to practice the inner and outer game strategies we’ll be sharing with you along with providing resources and key content to create your business websites and market them effectively.

Your monetary success is not guaranteed by this agency relationship, everyone has different results, levels of expertise, databases of potential clients, and varying timelines, success is based on a multitude of individual and unique factors, however, we will promise to share every strategy, implementation, and latest marketing tool to build your multi-faceted online business platform.

Before you make a payment to our agency, you must confirm that you have the funds available to complete payments for the marketing and implementation program over the duration of time you have selected whether it is 6 months or 12 months or an individual time-sensitive program. All of our programs are time-based, meaning you accomplish what we can build together during the time you have agreed to work with the agency. We have reserved this time for you and have excluded other individuals from the slot reserved for you within our agency.

You were sent a detailed proposal prior to making payments to retain our agency. You also had several calls with the agency to answer your questions prior to retaining the agency. This was the due diligence phase of making the decision to move forward with us.

If investing in our services, programs, and products will cause a financial hardship or create stress for you, it’ll be in your best interest to invest at a later time.

All programs must be completed within the time frame specified on the order form or in the agreement.

All purchases are non-refundable, so be sure that the material you need to provide and the timing you agree to follow are aligned with you before committing.

Since all sales are final, you waive any rights to chargeback your purchase with your credit card processor.

Here are our legal terms and conditions on Refunds:

By making any monthly payment, program deposit, or full payment to PHOENIX COACHING, LLC, you agree to these terms as referenced under Refund Policy and Payment Plan Policy in our payment gateway via Keap. A receipt will be emailed to the address you have provided.


By making any payment, including a deposit for future services, a full payment, or an installment on a payment plan to PHOENIX COACHING, LLC, via credit card through our payment processor in Keap you agree to the following REFUND POLICY terms regardless, or not, of whether you sign the additional strategic planning agreement provided to you outlining the other deliverables in your agreement.

All deposit fees and consulting fees paid to date are non-refundable and non-transferable, regardless of if the program you have enrolled in has commenced. Client may cancel at any time during the agreement, however the fees paid up to the date of the cancellation are non-refundable at the time of cancellation.

If available, the agency will offer you an alternative/modified consulting program or package to apply the funds paid to date and to match the investment made by you.

Upon execution of a credit card payment for a program through our payment gateway, Client agrees to the REFUND and PAYMENT PLAN POLICY and shall be responsible for the full extent of the Fee, regardless of whether Client completes the full extent of services offered by Company. Company shall not be obligated to invoice Client for payments. Company will provide Client with payment receipts that will be sent via email to the email address of record. Client’s acceptance of this agreement comprises Client’s authorization for all charges set forth in this Agreement on the dates set forth herein. In the event, Client terminates services prior to the completion of the services, Company will keep all fees paid to date.

Client has independently evaluated its ability to pay the Fee with Client’s independent consultants, considering the Client’s financial position and circumstances, and verifies that it is able to pay the Fee and will not be unduly burdened by payment of the Fee.


Client agrees with these terms by making a payment and agrees that they will not make any chargebacks to Company’s account or cancel the credit card that is provided as security without Company’s prior written consent. Client is responsible for 100% any fees associated with recouping payment on chargebacks and any collection fees associated therewith.

This is a Master Agreement for Phoenix Coaching, LLC, and may be updated from time to time. You agree to these updates in the policy.