Payment Plan Policy

Overview

Orange Cat Media & Marketing Agency provides payment plans to allow customers to enroll in coaching programs and marketing services while implementing lessons immediately. Note: This policy does not apply to membership subscriptions.

Key Requirements Before Enrolling

• Only enroll if your financial situation can support it without hardship
• Payment plans have fixed amounts and payment counts with no customization options
• The agency sends courtesy reminders for failed payments, but suspends access after 10 days past due
• After 30 days, accounts may be referred to collections services

Service Agreement Terms

By making a payment through KEAP or wire transfer, you enter a services agreement — either month-to-month or annual. The agency provides "marketing, copywriting, tech support, consulting, and marketing services" customized to your needs.

12-Month Agreements

The annual plan offers significant discounts for committing to either:

• Monthly payments (same amount debited every 30 days for 12 payments), or
• Full upfront payment with additional bonuses and training materials

12-month agreements are non-cancellable and non-refundable based on these discounts.

Payment Failures

You have 7 business days to add a new payment method or propose a written alternative after a missed payment. After 8 business days, you're in breach: services cease, platform access ends, and the agency retains all created materials.

Project Timelines and Bonuses

Specific projects like "Ultimate Book Interview" or "RTS Studio Week" must be completed within one year from the first payment date. After this timeline passes, the contract becomes void and all payments are forfeited.

Bonuses have no monetary value. They're only valid if the original agreement remains in good standing and cannot be redeemed:

• After the service agreement ends
• If the agreement is modified to less than 12 months
• In the final 30 days of service

Month-to-Month Agreements

A deposit equal to one month's rate plus the first month's payment is required. This applies to your last payment. Cancellation requires written notice by the 1st of the month with 60 days' minimum notice, allowing 30 days for wrap-up and 30 days to complete projects.

Payment Timing

Your start date must be within 30 days of the first payment unless written approval is granted. For full-payment options with bonuses, all payments must complete within 30 days or the savings are canceled.

Liability and Guarantees

Limitation of Liability

The company limits liability to the lesser of: (a) total fees paid in the one month prior to the claim, or (b) $1,000. All claims must be filed within 100 days or are forfeited.

No Guarantees

You accept 100% responsibility for your progress and results. The agency makes "no guarantee…that a certain revenue will be generated" based on provided materials. Results vary significantly based on your participation level.

If you're unwilling or unable to participate in exercises or assignments, the company may terminate the contract without refund.

Confidentiality

The agency agrees not to disclose confidential information without written consent. If you participate in group coaching, you must keep other clients' information confidential.

Indemnification

You agree to defend and indemnify the company from liabilities arising from product sales or use, excluding expenses from the company's breach or negligence.

Dispute Resolution

Disputes are governed by Colorado law and submitted to binding arbitration in Denver County under American Arbitration Association rules. The prevailing party may recover reasonable legal fees.

Communications Policy

Primary Contact

Communication occurs via 2 bi-monthly 60-minute Zoom calls. The consultant waits 10 minutes; if running late, you'll receive notification and full time when the call starts. Calls are recorded and posted to Dropbox within 2 business days. Technical issues won't result in repeated calls.

Missed calls without 24-hour email notice aren't rescheduled, except medical emergencies. One missed call per month will be rescheduled mutually. Unused calls don't roll over.

Additional Communication Channels

• Tech office hours: Monday–Thursday, 10am–4pm Central Time
• Email, Word documents, and Dropbox for content and project management
• Text messages: Monday–Thursday, 9am–5pm Central Time only; limited to 10 per month for call management and brief information exchange
• Communication outside business hours (9am–5pm Central, Monday–Thursday) receives responses within 48 hours of the next business day

Team members may attend scheduled calls. Additional meetings with team members incur extra fees, though they may manage content and send instructional emails.

Content Policy

You and the agency develop a comprehensive content plan through strategic meetings, private calls, and instructional videos. Final content is your responsibility, provided via Word document, video, or transcript — not text message. Once you approve content via email, the company begins implementation. Allow 10 business days for completion.

Electronic Signature Consent

By checking the consent box on the payment page, you authorize electronic signatures in place of paper signatures. You may request a paper copy at no charge. Your consent continues until you notify the agency in writing to stop. No penalty applies for withdrawal.